The One Stop programme is dedicated to improving the emotional and social wellbeing of individuals in Redbridge, particularly those facing mental health challenges. With support from Redbridge Council, the programme provides accessible, community-based mental health services to those in need. It reaches individuals struggling with common mental health issues, such as anxiety and depression, offering practical help and a supportive environment.
Pauline’s story is one of transformation and hope, thanks to the support she received from Maureen Evans, Community Support Worker. When Maureen first met Pauline, she was facing overwhelming challenges, including severe isolation, anxiety, and depression, largely stemming from a history of domestic violence. Pauline felt her life was unmanageable, and she had even reached a point where she was actively suicidal. The emotional pain she was experiencing led her to withdraw from the world, feeling as though no one was truly listening to her.
Maureen’s first step in supporting Pauline was to build a trusting relationship. “As a Community Support Worker, I made it a priority to simply listen to her,” Maureen explains. “It was crucial that Pauline felt heard and valued, as this was the first step toward building her confidence and opening the door to recovery.” Over time, a strong rapport developed between them, and Pauline began to feel comfortable enough to open up about her needs.
The next stage in the process was creating a personalised support plan for Pauline, tailored to her specific needs and goals. Together, they mapped out a plan for the first three months of their work together. It was vital for Pauline to commit to engaging with the programme and the support available, and this partnership approach empowered her to take control of her journey, knowing she was supported every step of the way.
Maureen also helped Pauline connect with both internal and external services to enhance her support. While discussion groups and group exercise were among the most popular activities, Maureen encouraged Pauline to explore a creative path. Pauline was referred to a graphic design course, which gave her the opportunity to develop new skills. This not only boosted her confidence but also opened up new possibilities for her future. Today, Pauline is in further education, searching for a job, and has moved out of temporary accommodation into her own flat. She is even learning to drive.
Perhaps most importantly, Pauline has made remarkable progress in managing her mental health. While there’s always a risk of relapsing, she has become much better at recognising when she needs support and reaching out for help. She now has a solid support network and knows how to communicate effectively about what’s stressing her out. This newfound sense of trust in others and herself has been a key factor in her transformation.
Pauline’s journey is a powerful example of the impact of a personalised, supportive approach. The One Stop programme provides the structure, guidance, and resources that people like Pauline need to rebuild their lives and regain hope for the future.
Theo, Youth Development Worker
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A lot of people misjudge people with mental health issues. They’re hypersensitive and can pick up on how you are reacting to them. Most people, when encountering people with mental health issues, usually show fear first. At the end of the day, people just want to talk. They want a sense of belonging and to build new relationships.
Mauren Evans
Community Support Worker
